Last updated: March 26, 2026
Introduction
GoldKey Repairs ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website goldkeyrepairs.com, contact us by phone, email, or text message, or use our services.
Information We Collect
Information You Provide
- Contact Information: Name, phone number, email address, and service address when you submit a contact form, call, text, or email us.
- Service Information: Details about the repair or handyman services you request.
- Payment Information: Payment details processed securely through Square, Venmo, or Zelle. We do not store credit card numbers.
- Communications: Text messages, emails, and call records related to service inquiries and appointments.
Information Collected Automatically
- Website Analytics: IP address, browser type, pages visited, and referring URL via Google Analytics.
- Cookies: We use cookies to improve website functionality and track advertising performance (Google Ads).
How We Use Your Information
- To provide, schedule, and complete handyman services you request.
- To communicate with you about appointments, estimates, invoices, and follow-ups via phone, email, or SMS.
- To send appointment confirmations, service reminders, and follow-up messages.
- To process payments for services rendered.
- To improve our website and services.
- To run and measure advertising campaigns.
- To respond to your inquiries and provide customer support.
Text Messaging (SMS)
When you provide your phone number and contact us via text, you consent to receive SMS messages from GoldKey Repairs related to your service inquiry, appointment confirmations, follow-ups, and customer support. Messages are sent from (323) 405-9698.
- Message frequency: Varies based on your service interactions.
- Message and data rates may apply.
- To opt out: Reply STOP to any message to unsubscribe from SMS communications.
- For help: Reply HELP or call (323) 630-9115.
We do not sell, rent, or share your phone number with third parties for marketing purposes. SMS data, including opt-in and consent records, is not shared with third parties.
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information only in these circumstances:
- Service Providers: With trusted third-party tools that help us operate (Twilio for SMS, Square for payments, Google for analytics/ads, Netlify for hosting, AgentMail for email). These providers are bound by their own privacy policies.
- Legal Requirements: If required by law, court order, or governmental regulation.
- Business Protection: To protect our rights, safety, or property.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy. Contact and service records are retained for up to 3 years for warranty and business purposes.
Your Rights
Under California law (CCPA), you have the right to:
- Request what personal information we have collected about you.
- Request deletion of your personal information.
- Opt out of any marketing communications.
To exercise these rights, contact us at hello@goldkeyrepairs.com or call (323) 630-9115.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
Contact Us
If you have questions about this Privacy Policy, contact us at:
GoldKey Repairs
Phone: (323) 630-9115
Email: hello@goldkeyrepairs.com
Website: goldkeyrepairs.com